Warranty Policy

At Stargleed.com, we work with a global network of independent sellers to offer high-quality products at accessible prices. Because we operate as a marketplace, warranty coverage may vary depending on the seller, manufacturer, and product category. This Warranty Policy outlines how warranty claims are handled, what is covered, and what customers can expect when requesting assistance.

1. General Warranty Overview

Products purchased through Stargleed.com may include warranty coverage offered directly by the seller or manufacturer. Unless otherwise specified on the product listing page, Stargleed.com does not provide its own independent warranty.

Sellers are responsible for honoring any warranty commitments they advertise. Stargleed facilitates communication and support between the buyer and the seller but does not manufacture goods.

2. What the Warranty Covers

Warranty coverage—when provided by sellers—may include:

• Defects in materials or workmanship

• Malfunctioning components

• Items that fail during normal, intended use

Coverage details (duration and conditions) are determined by the individual seller or manufacturer and may vary by product.

3. What the Warranty Does Not Cover

Warranties generally do not apply in the following cases:

• Damage caused by misuse, abuse, or improper handling

• Normal wear and tear

• Unauthorized repairs or modifications

• Cosmetic damage that does not affect functionality

• Damage due to accidents, drops, or liquids

• Incorrect installation not performed according to instructions

Specific exclusions may differ by seller or product type.

4. Warranty Duration

Warranty periods are defined on each product’s detail page when applicable. Typical coverage ranges from:

• 30 days to 12 months depending on product category

• Some items (such as consumables, accessories, or low-cost goods) may have no warranty unless explicitly stated

If no warranty period is listed, the product is considered not covered by warranty.

5. How to Submit a Warranty Claim

To initiate a warranty claim:

1. Log in to your Stargleed.com account

2. Go to My Orders

3. Select the product and click Support / Warranty Request

4. Provide:

   • Order number

   • Description of the issue

   • Photos or videos showing the defect

Stargleed will review the request, coordinate with the seller, and guide you through the process.

6. Resolution Options

Depending on the seller’s warranty terms, a valid warranty claim may result in:

• Replacement of the item

• Repair (where applicable)

• Partial or full refund

• Store credit if replacement is not available

Resolution time may vary, particularly for international orders.

7. Buyer Responsibilities

To ensure eligibility for warranty service, buyers must:

• Use the product only as intended

• Retain proof of purchase

• Not attempt unauthorized repairs

• Provide accurate evidence of the defect

Failure to meet these requirements may result in denial of the warranty claim.

8. International Warranty Limitations

Because many products ship internationally:

• Warranty processing may take additional time

• Replacement items may require international shipping

• In some cases, sellers may request the return of the defective item; return shipping may apply

Stargleed aims to simplify the process but cannot override seller or manufacturer warranty rules.

9. Marketplace Disclaimer

Stargleed.com is a facilitating platform and does not assume responsibility for:

• Warranty terms set by sellers

• Manufacturer policies

• Replacement item availability

• Decisions made by sellers regarding coverage

However, we monitor seller performance and may take action against sellers who fail to honor their stated policies.

10. Contact Information

For warranty inquiries or additional support:

Stargleed Customer Support
Email: sellerstg01@stargleed.com
Hours: Monday–Friday
We strive to respond within 24–48 hours.