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Refund & Return Policy
Last updated: [insert date]
Thank you for shopping with Stargleed LLC (“Stargleed”, “we”, “us”, or “our”). We aim to ensure a positive shopping experience for all customers. Because Stargleed operates as an international marketplace connecting consumers with global suppliers, our return and refund processes follow standardized international commerce practices.
By placing an order on Stargleed.com, you agree to the terms outlined below.
1. Eligibility for Returns
Due to the nature of international fulfillment, not all items are eligible for return. Return eligibility depends on the product category, the item’s condition, and the policies of the associated supplier.
You may request a return or refund if:
You received a defective, damaged, or incorrect item.
The product arrived significantly different from the description or images.
The item is missing essential components or parts not disclosed.
Items not eligible for return include:
Perishable goods
Personal care items, cosmetics, and hygiene products
Intimate apparel
Custom-made or personalized items
Digital products
Items marked “non-returnable” on the product page
If you are unsure whether your item qualifies, contact our support team for clarification.
2. Return Window
Customers must submit a return or refund request within:
30 days from the delivery date
Requests submitted after this window may be denied.
3. Proof Requirements
To process your claim, we may require one or more of the following:
Photos or videos of the damaged or defective item
Photos of the packaging, shipping label, and tracking number
Description of the issue
Failure to provide adequate proof may result in a denied claim, as we cannot verify the problem with the supplier.
4. Return Shipping
Depending on the case:
Some refunds may be approved without returning the item, particularly for low-cost products or when return shipping is not economically viable.
When a return is required, customers are typically responsible for return shipping costs unless the item is defective or incorrect due to supplier fault.
Return instructions and the correct return address will be provided after the claim is approved. Do not ship any item back before receiving instructions, as returns sent to the wrong address cannot be refunded.
5. Refund Types
Once your claim is approved, refunds may be issued in one of the following forms:
Full refund to your original payment method
Partial refund for items with minor issues where the customer chooses to keep the product
Replacement or reshipment of the product, depending on supplier availability
Store credit (optional and only if selected by the customer)
Refunds are typically processed within 5–10 business days after approval.
6. Order Cancellations
Orders can only be cancelled before they are processed by the supplier.
Once an order has been shipped or assigned a tracking number:
It cannot be cancelled
It must follow the standard return/refund process once delivered
If you need to request a cancellation, contact us immediately at support@stargleed.com.
7. Non-Delivery or Lost Packages
If your package does not arrive within the estimated delivery window:
Standard international: 7–15 business days
Extended international: 15–22 business days
Additional buffer: up to 10 more days for customs or logistics delays
We will assist by investigating with the supplier and carriers.
A refund or replacement may be issued if the package is confirmed lost.
8. Incorrect or Incomplete Address
If the customer provides an incorrect or incomplete shipping address:
Stargleed is not responsible for failed delivery
Refunds are not guaranteed for items returned to sender or delivered to the wrong location
Always verify your shipping information before placing the order.
9. Final Sale Items
Certain items may be marked as final sale, which indicates they:
Cannot be returned
Are not eligible for refunds except in cases of damage or incorrect delivery
These terms will be clearly stated on the product page.
10. Customer Support
For return or refund requests, or for assistance with an existing order, please contact:
Email: sellerstg01@stargleed.com
Include: Order number, description of the issue, and supporting photos/videos.
Our customer service team will respond within 24–48 hours.