FAQ
1. Are you manufacturer or trade company?
—-We are professional trade company,specializes in Pet products export founded in China in 2013. We have provided a comprehensive solution of Pet products, aim at meeting our customers’ requests and the markets interests.

2. Can l ask for a sample?
—-Yes we provide free sample. Samples cost will be 100% Returned after you place a formal and batch order.

3.How long we can get the samples? How long about the delivery time?
—-Our RTS Product sample time is 2-5 working days, delivery time is about 10-20 days.
—-Our OEM Product sample time is 7-10 working days, delivery time is about 15-30 days.

4.What kind of shipping method can you cooperate with?
—-Sea shipping, railway shipping and air transportation are all available. DHL, UPS, FEDEX, TNT or some special shipping routes are publicly known for shipping,too. We will check the best shipping solution according to the destinations and order quantity for our customers.

5.What payment terms you accept?
—-We accept T/T, L/C, PAYPAL. Any kind of payment is OK for us.

6.What about your warranty?
—-We offer 12 months of guarantee for all our products since the date of delivery date. For any quality problem, please take photos and videos for our checking. We will held the responsibility and give you a satisfactory solution. Negotiation is a better solution for problems.

7.What services you will provide?
—-Custom service: we have set up good business relationships with many gold suppliers,can provide the OEM service to our customer.
—-Wholesale business: we sell many kinds of hot selling product in the market, can we can provide the best price with good quality product to our customer.
—-Small quantity order business: if you just start doing business in the market, you can contact with us, we support low quantity order with faster delivery time.
—-Professional drop shipping service: most of our product support MOQ 1pcs with best price.
—-Short lead time service: our product lead time is about 3-5 working days.

8.What is your Company business principle?
—-Service First, Customer Foremost, Integrity and Responsibility through all our business relationship.