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Shipping Policy

Last Updated: October 27, 2026

At Stargleed.com (“Stargleed,” “we,” “us,” or “our”), we work with suppliers and fulfillment partners to offer a range of products at competitive prices. Because some products may be shipped internationally, delivery times can vary depending on the customer’s location, customs processing, and carrier operations.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
During peak periods, including holidays, promotional events, and high-volume sales, processing times may be extended.
Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information when available.

Order processing times are estimates and may vary depending on product availability and supplier operations.

2. Shipping Times

Shipping times depend on the shipping method, destination, supplier, and applicable customs procedures.

Estimated delivery windows are:

Standard International Shipping: 7–15 business days.
Extended International Shipping: 15–22 business days.

These timeframes are estimates, not guaranteed delivery dates, unless expressly stated otherwise at the time of purchase.

Actual delivery times may be affected by:

Destination country and region.
Local postal service and carrier operations.
Customs inspections, clearance procedures, and import requirements.
Weather conditions and other unforeseen events.
Seasonal demand and international logistics disruptions.

Where applicable law establishes mandatory delivery deadlines or remedies for delayed delivery, those requirements will prevail.

3. Shipping Costs and Import Charges

Applicable shipping fees will be displayed at checkout before the order is completed.
Shipping costs may vary according to the product, shipping method, destination, weight, and applicable fulfillment arrangements.
Promotional offers may provide free or discounted shipping for eligible orders.
Customs duties, import taxes, and other import-related charges may apply depending on the destination and the terms of the shipment.

Where such charges are payable by the customer under applicable law and the disclosed shipping arrangements, the customer is responsible for paying them.

Customers should review their country’s import requirements before placing an order. Any applicable legal obligations concerning the disclosure or collection of duties and taxes will be respected.

4. Tracking Information

Tracking information will be provided when a trackable shipping method is available.
Tracking updates may take 2–5 business days to appear after dispatch.
International shipments may pass through multiple logistics providers, and tracking information may not update continuously during transit.

If tracking information is unavailable or has not been updated for an extended period, contact admin@stargleed.com for assistance.

5. Delivery Issues and Delays

Although we aim to support timely delivery, shipments may be delayed by circumstances such as:

Customs inspections or clearance delays.
Carrier disruptions.
Seasonal shipping volumes.
Severe weather or other unforeseen events.
Incorrect or incomplete delivery information.

If your order has not arrived within the estimated delivery window, contact admin@stargleed.com and include your order number and tracking information, if available.

We will review the available information and, where appropriate, coordinate with the relevant supplier or shipping provider to investigate the delay.

Any refund, replacement, or other remedy required by applicable law will remain available to the customer.

6. Lost, Missing, or Stolen Packages

If a package is marked as delivered but cannot be located, customers should:

Check the mailbox, delivery area, reception desk, and other usual delivery locations.
Ask household members, building staff, or neighbors whether the package was received.
Contact the local carrier to request additional delivery information.
Contact admin@stargleed.com if the package remains missing.

We will review the available tracking information and assist with an investigation where appropriate.

A carrier’s delivery confirmation may be considered when reviewing a claim, but it does not automatically exclude any remedy that may be available under applicable law or the circumstances of the delivery.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an address error, contact admin@stargleed.com as soon as possible.

If the order has not been dispatched, we will make reasonable efforts to update the shipping information.
If the order has already been dispatched, changes may not be possible.
Additional shipping costs or other consequences resulting from an address error will be assessed according to the circumstances and applicable law.

An incorrect address may prevent successful delivery. However, the handling of any resulting refund, replacement, or reshipment request will depend on the circumstances and applicable legal requirements.

8. Split Shipments

Products may be fulfilled by different suppliers or shipping partners.

As a result:

Orders containing multiple items may arrive in separate packages.
Each package may have its own tracking number, where tracking is available.
Different items within the same order may have different delivery dates.

Split shipments do not necessarily indicate a problem with the order. If an item is missing or has not arrived within its applicable delivery window, contact admin@stargleed.com for assistance.

9. Contact Us

For questions about shipping, delivery estimates, tracking information, missing packages, or delivery problems, contact:

Stargleed.com
Email: admin@stargleed.com
Website: https://www.stargleed.com

Please include your order number and a brief description of your inquiry to help us assist you efficiently.

10. Policy Updates

Stargleed.com may update this Shipping Policy from time to time to reflect changes in shipping arrangements, fulfillment practices, or applicable legal requirements.

The latest version will be published on the website with its corresponding “Last Updated” date.