Dispute Resolution Policy

This Dispute Resolution Policy outlines the process for resolving conflicts that may arise between customers, sellers, and Stargleed LLC (“Stargleed”). Our objective is to provide an efficient, fair, and transparent mechanism to ensure that issues are addressed promptly and professionally.

By using Stargleed.com, you agree to follow the procedures set forth below.

1. Scope of This Policy

This policy applies to disputes related to:

• Order fulfillment and delivery

• Product quality, authenticity, or condition

• Refunds, returns, and exchanges

• Account-related issues

• Misconduct by users (buyers or sellers)

• Violations of Stargleed’s policies and terms

It does not apply to matters outside Stargleed’s platform, including private arrangements, off-platform payments, or external transactions.

2. Step 1: Contact the Seller (Initial Resolution)

For order-related issues, customers must first attempt to resolve the matter directly with the seller through Stargleed’s messaging or support tools.

Sellers must:

• Respond within a reasonable timeframe

• Provide clear and helpful information

• Attempt in good faith to resolve the issue

Most disputes are resolved at this stage.

3. Step 2: Open a Dispute with Stargleed Support

If the seller does not respond, refuses to resolve the issue, or if communication fails, the customer may escalate by opening a dispute with Stargleed.

To open a dispute, customers must provide:

• Order number

• Description of the issue

• Relevant evidence (photos, screenshots, messages, etc.)

Disputes must be opened within 15 days after the estimated delivery date or 7 days after receiving the product, whichever applies.

4. Stargleed’s Investigation Process

Once a dispute is opened, Stargleed will:

1. Review all submitted information from both parties.

2. Request additional evidence if necessary.

3. Assess compliance with Stargleed policies and marketplace standards.

4. Render a decision based on evidence, fairness, and platform rules.

Stargleed may take actions including:

• Issuing a partial or full refund

• Requesting product return

• Replacing the item (if applicable)

• Dismissing the claim

• Taking enforcement actions against a seller

Stargleed’s decision is final within the platform’s scope.

5. Evidence Requirements

To ensure a fair assessment, we may request any of the following:

• Photographs or videos of the received product

• Proof of damage or defect

• Tracking details

• Communication history with the seller

• Proof of incorrect items delivered

Failure to provide evidence may affect dispute eligibility.

6. Resolution Timeline

Stargleed aims to resolve disputes within 7–15 business days, depending on case complexity and cooperation from both parties.

Some cases, especially international shipping disputes, may require additional verification time.

7. Abuse of the Dispute System

Stargleed maintains zero tolerance for misuse of the dispute process, including:

• Filing false or fraudulent claims

• Repeated bad-faith disputes

• Attempting to exploit the refund system

• Harassing sellers or support staff

Violations may result in:

• Account restrictions

• Loss of refund privileges

• Permanent suspension

• Reporting to authorities (in cases of fraud)

8. Seller Responsibilities in Disputes

Sellers must:

• Respond promptly to dispute requests

• Provide truthful and complete information

• Cooperate with Stargleed investigations

• Follow Stargleed’s resolutions and policies

Failure to cooperate may result in penalties or account suspension.

9. Final Binding Decisions

Stargleed’s resolution represents the final platform-based determination.
However, users retain the right to pursue external remedies if permitted by applicable laws.

This policy does not waive any legal rights under jurisdictional law.

10. External Arbitration (If Applicable)

If a dispute cannot be resolved through Stargleed’s process and is legally escalated, the matter may be subject to binding arbitration under the laws of:

Stargleed LLC.

Unless prohibited by law, arbitration shall be the exclusive mechanism for dispute resolution outside the platform.

11. Changes to This Policy

Stargleed may update this Dispute Resolution Policy periodically.
Users will be notified of significant changes that affect their rights or obligations.